Privacy Policy

Introduction
We care about your privacy and want to be clear about how we use your personal information. If you have any questions, just drop us an email at support@novapowergroup.com.

By using any of our services or websites, you agree to this policy.

Who We Are
Nova Power Group includes:
- www.novapowergroup.com
- www.novapowerfinance.com
- www.novacommercial.com
- www.novaenergy.co.uk
- www.step3construction.co.uk

What this policy covers
This policy explains:
- What information we collect
- How we use it
- Who we share it with
- How we protect it
- Your rights and choices

What We Collect
‍We collect personal information when:
- You use our services or websites
- You apply for a job
- Your company partners with us
- You join our trade network
This info may include your name, contact details, payment info, and other data relevant to your relationship with us.

How We Use Your Info
We use your information to:
- Deliver and manage our services
- Set up your account
- Offer financing or insurance
- Send updates, offers, and service info
- Run competitions and surveys
- Keep things secure
- Understand how you use our sites and improve them

Legal reasons we use your data include:
- Fulfilling a contract
- Meeting legal obligations
- Our legitimate business interests
- With your consent

Sharing Your Info
We may share your information with:
- Other Nova Power Group companies
- Service providers (e.g., payment processors, marketing partners)
- Trade network partners and repair companies
- Social media and analytics providers

We only share what's necessary, and we take steps to protect your data.


International Transfers
‍Sometimes your data might be stored or processed outside the UK/EEA. When this happens, we make sure it's done securely and legally.

Children’s Privacy
‍Our services are for users aged 18+. If you’re under 18, you need parental consent to use our services or share personal data with us.

Keeping Your Info Safe
We use security tools like SSL encryption and secure servers. While no system is 100% secure, we work hard to keep your data safe.

How Long We Keep It
We keep your info:
- While you're using our services
- For up to 6 years afterward for legal reasons
We may keep anonymous data for research and improvement purposes.

Your RightsYou can:
- Access your info
- Ask us to correct or delete it
- Limit how we use it
- Object to certain uses (like marketing)
- Ask to transfer your data to another provider
- Withdraw consent at any timeContact us at support@novapowergroup.co.uk to exercise your rights.

Marketing and Cookies
If you’ve opted in, we may send you marketing emails or texts. You can opt out anytime via the “unsubscribe” link or by contacting us.
We use cookies to:
- Improve your browsing experience
- Remember your preferences
- Show you relevant ads
See our Cookies Policy for details.

Changes to This Policy
We may update this policy. Major changes will be emailed to you.

Last updated: 17 April 2025.

Contact Us

‍Questions? Email us at service@novapowergroup.com